Job Description

Want to hear something crazy? Cars only spend 5% of their time driving.  Where do they spend the other 95%?   PARKED!

LAZ Parking is one of the largest and fastest-growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country.  When it comes to parking, we’re the experts!  We are also a PEOPLE FIRST company. We often say, “Parking is our industry, but people are our passion.” We aim to “create opportunities for our employees and value for our clients.”  If you want to join a growing company led by passionate people committed to being the best – contact us today! 

The Spirit of the Position:

The Valet Manager oversees the operations of the valet staff under the direction of the Senior Facility Manager/Director of Operations to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Valet Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location. 

Principal Job Duties:

• Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parking’s culture as a guideline.

• Oversee daily valet operations for clients.  Directly oversee staff, customer complaints, client requests, etc.

• Identifying high-potential employees to support the organization’s continued growth.

• Responsible for payroll processing, ensuring sign-off on hours promptly; collaborating with the local payroll department to ensure pay data is adequately completed; working with the Human Resources Manager to ensure proper wage and hour compliance.

• Responsible for executing plans for the opening of newly assigned locations.

• Responsible for financial management of assigned locations, ensuring adherence to budget and revenue enhancements.

• Oversee the transition of newly assigned locations from contract acceptance to opening location, ensuring client satisfaction.

• Responsible for developing client relationships and business retention.

• Organize and narrate parking management skills for Supervisors and Team Leads.

• Understand, implement, and deliver all requirements outlined in the contractual agreement between LAZ Parking and our clients.

• Assist the region with preparing operations for potential new locations, including rate surveys, ticket pulls, etc.

• Daily, Weekly, Monthly, and Annual financial and operational reports as required.

• Ensure that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest service thresholds and initiatives aligned with our various clients' expectations.

• Manage, plan, schedule, train, and direct the activities of assistant managers and team leaders, which may require compliance with the collective bargaining agreements.

• Implement and complete other projects, programs, and initiatives that may arise from operating assigned location(s).

• Communicate with the local police department and emergency management teams regarding operations.

• Organize and manage the oversight of event operations within LAZ Parking.

• Assist with monitoring, reviewing, and analyzing the market rate structures.

• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).

• Additional duties as assigned.

Education:

• Bachelor's Degree or equivalent work experience. Experience:                  

• 3+ years in a Management role.

• Experience in valet/operating valet systems is desired.

• Experience in the hospitality industry a plus.

• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications. 

Skills:  

• Parking management experience is required.

• Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.

• Strong customer service skills and abilities.

• Ability to be approachable and facilitate coaching conversations with employees and managers.

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

• Ability to encourage open expression of ideas and opinions.

• Excellent team building and interpersonal skills.

• Ability to work independently and multi-task.

• Ability to communicate professionally and effectively with all levels of the organization.

• Ability to interpret policies, procedures, and standard business practices.

• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.

• Ability to lift, push, and pull at least 25 pounds.

• Ability to stand, walk, and run for extended periods.

• Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Why LAZ?

Benefits:

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits:

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long-Term Disability
• *After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.

FLSA Status: Exempt

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

Job Tags

Full time, Contract work, Temporary work, Part time, Work experience placement, Local area, Immediate start, Home office, Shift work,

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