Job Description

Build. Scale. Lead. Be the backbone of a fast-growing residential services company.

Are you an organized, proactive operations professional with strong ServiceTitan expertise and a desire to lead? Are you ready to step into a high-impact role with a clear path to General Manager? This is your opportunity to take a growing HVAC business to the next level—and grow with it.

🌟 About the Company

We are a rapidly expanding residential services company formed by the acquisition of three well-established HVAC businesses. With our headquarters in Annapolis, MD , we’re building the foundation for a full-service platform that will soon include plumbing, electrical, pest control, and handyman services—all run on ServiceTitan.

Our company runs on EOS (Entrepreneurial Operating System) and is deeply committed to our values:

🧩 Organization

🎯 Pursuit of Excellence

🤝 Accountability

🧘 Humble Confidence

💼 The Role

We’re looking for a hands-on Operations Manager to stabilize and lead our HVAC division’s day-to-day operations. You’ll work on-site in Annapolis, partnering closely with the Service Manager and leadership to build structure, streamline workflows, and bring operational clarity to a fast-changing environment.

If you're a ServiceTitan power user with experience in residential HVAC, this is your launchpad to real leadership and meaningful impact.

🔧 What You’ll Be Doing

• Own daily operations for the HVAC division and support customer service excellence.
• Lead administrative staff including CSR, dispatcher, and office personnel.
• Leverage ServiceTitan for dispatching, invoicing, follow-ups, job reporting, and cleanup.
• Monitor open jobs, payment reconciliation, and resolve billing discrepancies.
• Collaborate with the Service Manager on technician coordination and scheduling.
• Participate in weekly cash flow meetings and business planning.
• Support hiring, training, and staff culture-building initiatives.
• Drive marketing, vendor management, and reporting (migrating reports to QuickBooks).
• Help us roll out HVAC service agreements and scale offerings from the ground up.
• Be part of leadership meetings, customer engagement, and help shape our future.

✅ What We’re Looking For

• 5+ years of hands-on experience using ServiceTitan (strongly preferred)
• Experience in HVAC industry or similar residential home services (Required)
• Current or former Assistant or Operations Manager ready for the next big step.
• High level of organization, accountability, and follow-through.
• Natural leader with great communication skills and team-building instincts.
• Comfortable working on-site full-time in Annapolis (Mon–Fri, 7:00 AM–4:00 PM).
• Familiarity with EOS is a plus.
• No formal degree required— your experience and leadership speak louder .

💰 Compensation & Benefits

• Base salary : $85,000 to $100,000 (based on experience)
• Performance bonus : ~2.5% of company profit ($5K–$10K+ potential in year 1)
• OTE year 1 : Up to $110,000+ with clear upside
• Health Insurance
• 401(k) with match
• 10 PTO days
• Flexible hours available once the company stabilizes
• Fast-track to General Manager for the right person

🚀 Why This Role?

This is not just another ops job. This is your chance to:

• Build something from the ground up and actually see the impact of your work.
• Step into a key leadership position with the freedom to make decisions, fix problems, and grow a team.
• Level up your career into General Management and beyond.
• Join a company that values transparency, respect, and doing things right.

If you're currently blocked by a glass ceiling and ready to break through—this is your shot.

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