Customer Service Representative Job at Dexian, Overland Park, KS

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  • Dexian
  • Overland Park, KS

Job Description

Job Description

Duties And Responsibilities:

  • Receiving and triaging inbound phone calls.
  • Receiving and completing scheduling calls via dialer or outbound queues.
  • Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary.
  • Contacting physicians for missing or required information.
  • Processes document intake queue for pharmacy technician processing.
  • Prepares shipping materials for packing stations
  • Performs other related duties as assigned by management.

Qualifications:

  • High school diploma, general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
  • Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams) oGood communication skills, both written & verbal, preferred.
  • This department will never have a remote option.

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