Job Description

Compri Consulting is seeking a UX/UI Designer/Developer with an emphasis in AWS for 3 month contract-to hire opportunity in Englewood, CO.

We are looking for a talented Senior UX/UI Designer/Developer with expertise in AWS Connect to join our IT team. The ideal candidate will have strong experience in both UX/UI design and development, as well as hands-on expertise in AWS Connect and related technologies.

Qualifications:

• 5+ years of experience in UX/UI design and development, with a strong focus on designing and developing solutions for call centers and customer-facing tools.
• Proven experience working with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications.
• Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.

Skills & Competencies:

• UX/UI Design Expertise: Strong understanding of UX/UI design principles and best practices, with experience designing for call center and customer service environments.
• Development Skills: Proficiency in front-end development (HTML, CSS, JavaScript) and experience with serverless architectures and AWS Lambda for backend logic.
• AWS Connect & Integration: In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.).
• Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe XD, and experience creating high-fidelity prototypes, wireframes, and interactive designs.
• Problem-Solving & Analytical Skills: Strong ability to leverage data, customer feedback, and analytics to inform design and development decisions.
• Collaboration & Communication: Excellent communication skills with the ability to work cross-functionally with development, IT, and business teams to ensure successful delivery of solutions.

Preferred Experience:

• Experience with AI-driven customer service tools such as chatbots and virtual assistants built on Amazon Lex.

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