System Administrator Desktop Support Job at B&H Photo Video, New York, NY

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  • B&H Photo Video
  • New York, NY

Job Description

Job Description

Job Overview:

Desktop Support, a function of IS Support, provides front line tech support and services across all B&H locations

during business operating hours, handling day-to-day break-fix issues and business enhancements. The team is

responsible for the setup, support, and overall maintenance of end user hardware and software. Desktop Support

Technicians use various tools to remote control, troubleshoot, resolve, and document service requests as well as

route and escalate advanced technical issues to appropriate team for follow-up.

The Desktop Support Systems Engineer Level 3 is a highly motivated engineer seeking to gain experience and grow in

the IT field. The Desktop Support Systems Engineer is enthusiastic about technology and problem-solving and has a

passion to help end users through their technical challenges.

Essential Responsibilities:

· Research, documents, and establishes requirements for software/hardware functionality

· Receive requests through internal JIRA system

· Install and fix advanced computer hardware devices in the corporate, and warehouse locations

· Implement specific desktop and thin client computers with appropriate PC imaging

· Coordinates the implementation of companywide hardware or software deployments

· Monitor server capacity requirements and preemptively implement solutions to curtail system issues or

crashes

· Follow production control policies and procedures

· Perform an RCA and appropriately document all server system issues

· Diagnose and repair software failures, stemming from server issues

· Maintain and monitor server environments and infrastructure for high availability and disaster recovery

requirements

· Collaborate with Networking/Security teams to ensure proper server configuration

· Implement system server upgrades, updates, and patches according to vendor and PCI requirements

· Adhere to schedules for system maintenance and diagnostic checks

· Manage user accounts, access rights, privileges and restrictions, disk storage systems and print servers

· Serve as the primary contact for server-based outages which may include after hour support

· Administration of backend device management systems

· Serve as escalation point for junior team members

· Keeps up to date of industry trends, and adapts to new technology and changes

· Create and review reporting for upper management

· Collaborate with various IS and business departments

· Detailed Documentation of internal and business facing knowledge

· Follow policies and procedures related to IT assets through purchasing, inventory, maintenance, and disposal

· Escalate to Desktop Support Manager when required

· Provide white-glove service for executive management

· Elevated access to trusted systems that requires a high level of sensitivity

· Train and advise newer members of Desktop Support team

Specific Knowledge, Skills and Abilities:

· Proficient with complete integration of server systems within an enterprise network

· Detail-oriented, and quick and analytical thinker

· Excellent attitude and strong willingness to help others with their technical challenges

· Strong written and verbal communication skills

· Ability to work under pressure in a fast-paced environment

· Focused, and comfortable working on various projects simultaneously

· Ability to prioritize and manage workload

· Detail-oriented, resourceful and effective research skills

· Deep troubleshooting and analytical skills

· Hands-on experience with building and configuring Active Directory/Azure and Microsoft Exchange

· Microsoft Intune, Autopilot, compliance rules, settings, Apps, and provisioning packages.

· Experience with windows scripting (VBScript, PowerShell)

· Microsoft O365 Administration

· Experience with SOTI MDM and WYSE Management a plus

· Experience with Microsoft Office Suite, Adobe CC and other common user applications

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