Job Description
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Job Description:
- Targeted Years of Experience: 5 to 7 years
Responsibilities:
- Collaborate with architects, project managers, and other stakeholders to translate business requirements into workflow automation solutions.
- Confer with architects and process owners to document process definitions and solutions.
- Provide solution designs to customers during POCs, development, and project implementation.
- Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
- Develop and direct software system testing and validation procedures, programming, and documentation.
- Ensure client stakeholders are managed effectively and updated on progress with risks/issues.
Must Have Skills (Most Important):
- Demonstrated experience with JavaScript, XML, HTML, and CSS. Other programming languages and frameworks such as React, Python, and SQL is a plus.
- Demonstrated ability to design and architect solution design and architecture, leveraging best practices and OOTB capabilities.
- Demonstrated experience with Robotic Process Automation (RPA), RPA tools such as UI Path, and AI-type solutions.
- Experience in using APIs, such as REST, SOAP, and JSON.
Desired Skills:
- Understanding of Software Development Lifecycle (SDLC) and Agile methodologies.
- Familiarity with Artificial Intelligence and Machine Learning.
- Willingness to learn and develop in other technologies and platforms as part of integration and/or standalone projects.
- Experience effectively communicating and discussing complex business and technical topics to all levels of the organization.
Overview:
- Stephanie Bruzek, the manager, will describe the desired candidate profile.
- Stephanie’s Requirements
- Looking for someone to join the team and help with development on their instance of ServiceNow.
- Experience in business workflow development and custom application development.
- Exposure and experience developing with ITSM modules, CMDB, and SPM.
- Experience integrating with other platforms through APIs.
- Ability to customize out-of-the-box features using Flow Designer and Integration Hub.
- Experience with playbooks.
- Guidance and development on workflows.
Q&A Highlights:
- 58349: ServiceNow specific, working on the platform (mixed role with some admin experience).
- 58332: More broad development, including ServiceNow, RPAs, and other tools.
- Experience with telecommunication service management (specific to ITSM) is a plus.
- Customization experience, particularly from a UI perspective, is valuable.
- Onshore candidates are required, with a preference for East Coast hours.
- The interview process will likely consist of two rounds: one with Stephanie and one technical interview with the team.
- Top candidate skills include experience in the ServiceNow platform, particularly with the ITSM module.
- For the ServiceNow administrator role (58349), experience with the strategic planning module (SPM) and enterprise agile planning is a plus.
- For the developer role (58332), experience with robotic process automation (UiPath or ServiceNow RPA), AI solutions, and APIs is desired.
- ServiceNow CSA or Certified Application Developer certification is preferred for the administrator role (58349).
- For the developer position, exposure to AI/ML tools is a plus, but no specific tool is required.
- For the developer role, ITSM and SPM modules are the most important.
- Automation test framework experience for ServiceNow is a “nice to have.”
Clarifications:
- Job description will be updated to designate the role ending in nine as the admin role.
Note:
- This is more of an ADMIN role
- Home-Based
Pay Range: $50hr to $55hr on w2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work
Job Tags
Full time, Work from home, Work alone,