Our Account Relations Coordinator is responsible is for supporting sales representatives and sales managers in providing quality Customer Service and products to our employers and their employees. You will build strong, long-term relationships with the K-12 teaching community in the Georgia area and will work with the local manager and sales representatives assigned to the enrollment to ensure quality control, cost containment, consistency, Customer satisfaction and an overall positive enrollment experience for the Customers and production results for the Company.
We Offer
The Senior Account Relations Coordinator (SARC) will be responsible for building and maintaining strong relationships with high-profile employer groups, providing year-round support and white-glove service to ensure exceptional customer experience. This role will focus on account management, assisting with agency products and imported lines, COBRA administration, and training employers and field staff on administrative processes.
The SARC will also play a key role in resolving billing issues, managing relationships across multiple carriers, and enhancing service offerings to compete in the broker-driven market. By proactively supporting key accounts and ensuring seamless service across 125 import product lines and different carrier platforms, this position will help strengthen client retention, improve operational efficiency, and drive premium growth to AF.
If you have experience in employee benefits, account management, or customer service and thrive in a relationship-focused environment, this role offers a unique opportunity to make a significant impact.
Skills of an Ideal Candidate
• Excellent customer service skills
• Advanced analytical skills
• Advanced proficiency with PC Windows-based software including Microsoft Office applications
• Advanced knowledge of specific systems which relate to enrollment, group set up and billing
• Easily adapts to new software technology applications
• Strong organizational skills with proven attention to detail
• Outstanding and proven oral and written communication skills
• Demonstrated ability to communicate with all levels of leadership
• Proven ability to multi-task
• Excellent interpersonal skills
• Ability to work well in a team environment
Life and Health license within first 30 days of employment.
Compensation range: $44,745.49 - $73,144.32 - plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and geographic location. For a general description of all employment benefits, .
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