Job Description
Job Description:
Support our customers by responding to their questions via live chat and email. Help with orders, prescriptions, and general inquiries — no phone calls required.
Responsibilities:
Respond to customer inquiries via chat and email
Provide order updates and prescription assistance
Escalate complex issues to internal teams
Keep accurate and HIPAA-compliant records
Requirements:
1–2 years of online customer support experience
Excellent written communication skills
Ability to multitask and stay organized
Experience with tools like Zendesk or Freshdesk
Benefits:
Work-from-home flexibility
Paid training
Wellness allowance