Job Description

Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We are seeking dedicated individuals who align with our values to join our team at various locations across the globe. Job Summary — Ramp Account Manager supervises the daily operation from an administrative and operational standpoint to ensure ramp service staff meet customer targets while abiding by all Swissport and customer procedures and regulations. Serves as primary point of contact with the customer and service manager for assigned accounts. Cover as manager on duty for Swissport in the absence of a Duty Manager. Expected rate of pay is $74,000 annually. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays. Your activities Supervise and control staff scheduling, reporting and absences Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage Control of daily staff payroll, hours, exceptions and overtime Monitors personnel appearance and compliance during the operation Maintains applicable safety and quality standards Maintains and updates company manuals and documentation Enters daily hours into FSC and in customer’s tracking platform Responsible for overall discipline, conduct, performance, and morale Ensures that all assigned work is completed correctly, efficiently and in a timely manner Conduct a full investigation for each irregularity and submits appropriate written reports Maintain timely and accurate communication with customer and escalate appropriately Captures and maintains Key Performance Indicators Your profile High school diploma or equivalent required. Degree preferred Excellent leadership skills with a proven track record of managing people Excellent verbal and written communication skills Excellent knowledge of Ramp Operations (Preferred) Strong organizational and multi-tasking skills Customer focus and quality awareness Ability to deal with conflict Valid Driver’s License What We Offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Equal Employment Opportunity At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! #J-18808-Ljbffr Swissport

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