Job Description

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ in revenue generated since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

The Product Education team plays a crucial role in ensuring that both creators and internal teams have the necessary knowledge to thrive. In this role, you will develop and maintain clear, engaging documentation across our Help Center and Internal knowledge base, making it easier for creators and members to navigate our platform and for the internal team to provide effective support.

This is a highly collaborative team: youll work closely with Engineering, Product, Product Marketing, and Operations teams to translate complex ideas into easy-to-follow resources. This team directly supports successful product launches, empowers creators through self-serve education, and strengthens our teams ability to deliver consistent, high-quality support.

About the Role

• Develop, edit, and maintain high-quality Help Center and internal knowledge base content that empowers creators, members, and internal teams through clear, self-serve resources.

• Create supporting internal documentationsuch as product spec sheets, troubleshooting guides, SOP libraries, and process guidelinesthat build deep product knowledge and autonomy within the Support team.

• Collaborate with Engineering, Product, Product Marketing, Support, and Operations teams to translate complex ideas into easy-to-follow resources that support product launches, changes, and deprecations.

• Audit and assess knowledge resources for accuracy, freshness, and performance, updating content as products evolve or underperform.

• Draft urgent content for broken or outdated systems and other high-priority needs.

• Support Patreons generative AI initiatives by maintaining and improving the Help Center and other chatbots, testing conversation flows, and refining responses using analytics, support volume trends, and training tools.

• Continuously analyze feedback, metrics, and user behavior to experiment with new content formats, improve processes, and enhance the overall self-serve and internal knowledge experience.

About You

• Excellent written and verbal communication skills, with the ability to write in instructive styles to multiple audiences

• Ability to support content strategy through analyzing available data and resolving content gaps

• Detail-oriented with the ability to translate complex concepts into easy-to-understand instructions

• 1+ years of support content, technical writing, or instructional writing experience

• Ability to collaborate with several different teams and manage multiple projects, dependencies, and timelines at once with minimal supervision

• Deep prioritization skills, working through several product launches and evolutions at the same time and must be able to prioritize work correctly

• Applied knowledge of support content strategy principles, and conversation design

• Editorializing GAI content and fine-tune what's useful for our customers (nice to have)

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | Theyre the reason were here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We dont quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the roles job family. The final offer will be based on candidates experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreons leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.

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