Live Chat Support Job at Focussoft Tech, Dublin, OH

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  • Focussoft Tech
  • Dublin, OH

Job Description

Job Description

Job Description

Job Description: Live Chat Support

Department: Customer Support

Reporting Structure: Reports to Customer Support Manager

Summary:

Focussoft Tech is seeking a dynamic and customer-focused individual to join our Customer Support team as a Live Chat Support. In this role, you will be responsible for providing real-time assistance to customers through our live chat platform, ensuring a seamless and positive experience for all users.

Responsibilities:

  • Respond to customer inquiries and issues in a timely and professional manner via live chat
  • Provide accurate information and solutions to customers, resolving their queries efficiently
  • Escalate complex issues to the appropriate team members for further assistance
  • Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
  • Collaborate with other departments to improve customer service processes and procedures

Qualifications:

  • Excellent written and verbal communication skills
  • Strong customer service orientation with a passion for helping others
  • Ability to multitask and prioritize in a fast-paced environment
  • Previous experience in customer support or a related field is a plus
  • Proficiency in using live chat software and other customer service tools

If you are a team player with a positive attitude and a desire to provide exceptional customer service, we want to hear from you! Apply now to join our team at Focussoft Tech as a Live Chat Support.

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