Information Technology Support Technician Job at Sharp Brains, Deerfield, IL

NEZCMUlWR1M4SnpWcEVMWmd5V2FuY0ZtOFE9PQ==
  • Sharp Brains
  • Deerfield, IL

Job Description

Job Description

Key Responsibilities:

  • Provide L1 support for desktops, laptops, printers, and mobile devices.
  • Troubleshoot Windows OS, MS Office Suite, and standard business applications.
  • Manage and resolve incidents/service requests through ticketing tools (ServiceNow, Remedy, etc.).
  • Use Active Directory for password resets, account unlocks, and basic user/group administration.
  • Assist with SCCM tasks such as software installation, patch deployment, and inventory checks.
  • Support users with Outlook, Teams, and other collaboration tools.
  • Perform basic hardware replacements (RAM, HDD/SSD, monitors, keyboards, etc.).
  • Escalate unresolved issues to L2/L3 teams.
  • Ensure compliance with IT security and company policies.

Skills & Qualifications:

  • 0–2 years of IT support experience in EUC or Service Desk roles.
  • Hands-on experience with Active Directory (user management, group policy basics).
  • Familiarity with SCCM (software deployment, patching, reporting).
  • Basic knowledge of networking (LAN/Wi-Fi, IP, DNS).
  • Strong communication and problem-solving skills.
  • Ability to support remote users through RDP or other remote tools.

Job Tags

Remote work,

Similar Jobs

Mr Real Estate SC

Social Media - Marketing Manager Job at Mr Real Estate SC

 ...Job Description Do you live and breathe social media? Are you someone who films, edits, and...  ..., Charleston locations, events, client experiences, and podcast sessions Direct and...  ...equipment (gimbal, drone, mics) Experience managing brand social media accounts Strong... 

Experis

Dental Assistant-IV Sedation Job at Experis

 ...Our client, a leading healthcare provider specializing in oral surgery, is seeking a Dental Assistant-IV Sedation to join their team. As a Dental Assistant-IV Sedation, you will be part of the Oral Surgery Department supporting dental residents and students. The ideal... 

Surry County Human Resources

Certified Paralegal Job at Surry County Human Resources

 ...principles, methods and practices utilized in legal research. General knowledge of municipal law, civil law and procedure, and/or the criminal justice system. Ability to maintain involved office and legal records; ability to organize and perform work independently; skill in... 

Malone Healthcare - Nursing

Travel Medical Lab Technician Job at Malone Healthcare - Nursing

 ...Job Description Malone Healthcare - Nursing is seeking a travel Medical Lab Technician for a travel job in Duluth, Minnesota. Job Description & Requirements ~ Specialty: Medical Lab Technician ~ Discipline: Allied Health Professional ~ Start Date: 11/17/2... 

SI Group

AT&T Brand Ambassador - Retail Sales Job at SI Group

 ...and business development firm specializing in retail telecommunication services for AT&T. We are seeking to bring on an AT&T Brand Ambassador who is dedicated to delivering measurable results and expanding market reach with our company. At Synaptic Inc, we work with...