Key Responsibilities:

Provide L1 support for desktops, laptops, printers, and mobile devices.
Troubleshoot Windows OS, MS Office Suite, and standard business applications.
Manage and resolve incidents/service requests through ticketing tools (ServiceNow, Remedy, etc.).
Use Active Directory for password resets, account unlocks, and basic user/group administration.
Assist with SCCM tasks such as software installation, patch deployment, and inventory checks.
Support users with Outlook, Teams, and other collaboration tools.
Perform basic hardware replacements (RAM, HDD/SSD, monitors, keyboards, etc.).
Escalate unresolved issues to L2/L3 teams.
Ensure compliance with IT security and company policies.

Skills & Qualifications:

0–2 years of IT support experience in EUC or Service Desk roles.
Hands-on experience with Active Directory (user management, group policy basics).
Familiarity with SCCM (software deployment, patching, reporting).
Basic knowledge of networking (LAN/Wi-Fi, IP, DNS).
Strong communication and problem-solving skills.
Ability to support remote users through RDP or other remote tools.

Remote work,