Job Description

Floating Teller, Port Clinton, OH - Full-time

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, and Seneca Counties. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're helping good people make good decisions!

Join Croghan Nation! Work for us, and you will be working with us - an empowered group of individuals dedicated to the financial well-being of their customers.

About The Job

Responsible for providing an exceptional, professional and courteous customer experience while processing a wide variety of transactions. Accurately processes transactions following established policies, procedures and compliance. Consistently utilizes knowledge of CCB products and services to actively identify customer solutions and opportunities to refer to other team members or business partners for outreach.

Essential Job Duties

1. Professionally and accurately processes a wide variety of transactions in accordance with bank policy
2. Completes and follows up with customer requests including, COA, On-line/Telebanc enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc.
3. Utilizes product knowledge to identify and refer customer solutions.
4. Travels to offices to cover for vacations and illness.
5. Engages in peer to peer coaching and assists peers as needed to ensure an exceptional customer experience.
6. Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized.
7. Professionally handles customer complaints and seeks appropriate resolutions.
8. Participates in staff meetings by asking questions, sharing best practices and success stories.
9. Completes CTRs accurately.
10. Performs vault duties as needed.
11. Shares best practices gathered from other offices.
12. Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function.
13. Punctual and regular attendance is required.

Requirements

1. A high school diploma or equivalent
2. No prior banking experience required, but preferred
3. Good communication skills
4. Ability to work well with others
5. Good computer skills and willingness to learn software updates and new packages
6. Must be able to lift and move bags and trays of coin (30-60 pounds)
7. Must be able to stand for long periods of time
8. Working knowledge and understanding of bank products with proficiency in explaining, administrating and referring customers
9. Position requires travel to various banking centers including Oak Harbor, Curtice, and Oregon
10. Must have access to transportation and possess a valid driver's license

What We Offer

• Fair, competitive salaries evaluated against benchmarked data on a normal basis
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• 401(k) with a company match, safe harbor and profit-sharing
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO
• A community-based, hometown culture
• A collaborative environment supportive to continual growth and development

Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet

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