Responsible for assisting guests, maintaining public safety, controlling venue access to restricted areas, and preventing unauthorized items from entering the venue. Provide a safe environment for guests and venue/tour staff. Communicate venue information about policies and procedures to guests as they prepare to enter the venue. Assist in VIP areas of the venue for access control. Assist in searches for non-permitted items and ticket scanning of anyone who enters the venue. Also, operating detection devices (walk thru metal detectors and wands) as needed. Be aware of and communicate any suspicious items and activities to Supervisors. Look for ways to proactively assist the guest to ensure they have an enjoyable experience. Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items. Assist in resolving guest complaints. Direct restroom and concessions lines, as needed, to shorten guest waiting times. Help with the removal of any debris after the guests have exited the venue. Ability to perform duties in a professional manner and appearance, ability to make independent and good judgement decisions within proper policy and procedures. Position requires physical activity such as walking, standing, climbing stairs and lifting and carrying 30 lbs+ in an outdoor rain or shine event. Follow all state and local health guidelines as directed by the CDC.
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