Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned. Take tickets at the entrance of the facility. Seat guests according to ticket numbers and assist guests with all questions or concerns. Ability to provide screening for guests to include bag check, pat downs, and wand metal detection. Handle all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall ADA compliance. Watch for irregularities, such as security breaches at credential checkpoints, recognize facility and safety hazards, respond to emergency situations and help prepare building for opening. Remains alert for the presence for crowd management situations. Report suspicious activities and persons. Enforce alcohol management procedures as designated by client and/or law. Respond to emergency situations requiring security assistance. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Prepares routine and standardized incident reports. Provides security escorts as necessary. Performs all customer services functions as directed by supervisor/ and or management. Provide excellent customer care to clients and customers. Assist in removing chairs after the event. Other duties as assigned. Responsible for working mandatory events and required number of other shifts determined by management. Shift assignments may change or vary based on client needs with minimal notice. This position does not have supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school diploma or G.E.D equivalent required. Valid Driver’s License. As a condition of employment, candidate must successfully complete a background investigation. Skills and Abilities: Demonstrated knowledge of guest services. Some knowledge of radio communication equipment. Ability to work nights, weekends and holidays. Must have reliable transportation. Must have reliable means of communication i.e. working phone with voicemail capability. Must be able to use initiative and independent judgment within established guidelines. Must be organized and punctual. Professional attitude and well-groomed appearance. Candidate must display exceptional customer service, communication and people skills. Ability to comprehend numerous policies, procedures, concepts and to respond using discretion based on general and client-specific policies. Ability to react appropriately in emergency situations. Responsible for working mandatory events and required number of other shifts determined by management. Computer Skills: To perform this job successfully, the individual should have intermediate computer skills and be able to utilize innovative smart phone and wireless technology. Certificates, Licenses, Registrations: No certifications are required. Physical Demands: Stand and/or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet, grass, etc.). Climb stairs, ramps or ladders occasionally during a shift. Occasionally bend/twist at waist/knees/neck to perform various duties. Occasionally lift or carry up to 50 pounds. Run as needed. Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, which includes hand/eye coordination. Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones. Work in various environments including adverse outdoor conditions such as cold, rain, or heat. Constant mental alertness and attention to detail required while setting priorities and following up on assignments. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

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