Job Description

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for Guest Relations Staff at the ASM Global Stockton Complex. Responsible for greeting and seating guests, verifies tickets, and assists the public by providing general information. Directing groups of people in genuinely, friendly and professional manner by performing the following duties: Verifies ticket location, event dates and times. Seats guests in proper location. Resolves any seating problems. Provides emergency/accident assistance, when needed. Provides primary face-to-face contact with guests. Helps to resolve ticketing or seating problems or complaints that occur. Acts as an Usher, Tour Guide, Ticket Taker, Concierge, or in any other related area when assigned. Maintains a professional image and generate positive public relations. Stands or sits alertly at established points of entry at all times and actively assists guests. Maintains flow of foot traffic and directs guests to seating locations, restrooms, concession stands and etc. Insures all items found on the premises are turned in to a Guest Relations Office as soon as possible. Maintains proper care of uniform and any equipment or supplies issued. Returns equipment and unused supplies at the end of his/her shift. Assists and supports the work of other Guest Relations Staff, as needed. Other duties may be assigned. There are no supervisory responsibilities for this position. Must have High School Diploma or G.E.D. Strong customer/guest services skills; Knowledge of ticketing/seating procedures; Must possess good written and verbal communication skills; Must be available to work variable hours, including nights and weekends; Ability to work independently with little supervision. Ability to handle difficult, sometimes emotional, situations with the public and guests in a calm and professional manner. No Computer Skills are required for this position. Physical demands include moving around the facility, standing for long hours during events, talking and hearing. May require work inside or outside of the building, standing, climbing stairs, walking, talking, hearing, occasional use of hands to finger or feel, reaching with hands or arms, stooping, kneeling, crouching, and occasionally lifting/moving up to 10 pounds. Compensation: $16.25 per hour. Applicants needing reasonable accommodations may contact 209-373-1400. ASM GLOBAL is an Equal Opportunity/Affirmative Action employer.

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