Desktop Support Technician Job at Zeektek, Torrance, CA

NFY1NklWaVQrcHpXb0V6Y2pTdVluTXBzOEE9PQ==
  • Zeektek
  • Torrance, CA

Job Description

Job Summary:

We are seeking a skilled Tier 2 Desktop Support Technician to assist with the rollout and support of a company-wide Windows 11 migration. The ideal candidate will have strong technical knowledge of Windows operating systems, desktop hardware, and enterprise IT environments. This role involves end-user support, issue resolution, troubleshooting, and assisting with pre- and post-migration tasks to ensure a seamless transition.

Key Responsibilities:

  • Provide Tier 2 support for end-users during and after Windows 11 migration.
  • Troubleshoot and resolve software, hardware, and configuration issues related to the new OS.
  • Assist with the deployment of Windows 11 via imaging or in-place upgrade tools.
  • Collaborate with Tier 1 support to escalate and resolve complex issues.
  • Ensure all user data, settings, and applications are backed up and restored accurately.
  • Document support procedures, known issues, and resolutions in the IT knowledge base.
  • Participate in migration planning, testing, and validation processes.
  • Communicate clearly with users about changes, impact, and resolution timelines.
  • Support SCCM/Intune-based deployments and application packaging as needed.
  • Identify and recommend improvements to migration tools and support processes.

Qualifications:

  • 3+ years of desktop support experience, preferably in a large enterprise setting.
  • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and Group Policy.
  • Experience supporting or executing OS migrations (Windows 10 to 11 preferred).
  • Proficiency with imaging tools (e.g., MDT, SCCM) and remote desktop tools.
  • Familiarity with Intune, OneDrive, BitLocker, and common enterprise applications.
  • Solid troubleshooting skills for hardware, software, and network connectivity issues.
  • Excellent communication, documentation, and organizational skills.
  • Ability to work independently and manage time in a fast-paced environment.

Preferred Certifications:

  • CompTIA A+, Network+, or Security+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation (a plus)

Working Conditions:

  • May require after-hours or weekend work during critical phases of migration.
  • Physical ability to lift and move desktop equipment (up to ~40 lbs).

Job Tags

Similar Jobs

NBG Sport Clips

Hair Stylist Extraordinaire - Boost Your Career at Sport Clips FT Job at NBG Sport Clips

 ...leader in men's and boys' hair care, is seeking exceptional stylists to join our winning team. Get ready to take your skills to the next level and become part of an incredible family of professionals. What Makes Sport Clips Stand Out? The Sporty Vibe: At Sport Clips,... 

Allstate

Legislative and Regulatory Counsel, Hybrid (MD, NJ, PA, DE and Washington, D.C.) Job at Allstate

 ...telematics, and, more recently, device and identity protection. Job Description The Legislative and Regulatory Counsel provides legal advice and counsel on behalf of the Government and Industry Relations group. The position collaborates and aligns on strategy,... 

a21

Manager, Event Production Job at a21

 ...About the Manager, Event Production Position: Agency 21 (a21) is seeking an organized team player with a passion for the events and hospitality...  ..., running registration, and managing event talent Work with City and State Departments to submit all required event permits by... 

ShipLilly

Logistics Coordinator Job at ShipLilly

 ...the company ShipLilly is an international transportation and logistics company since 1996 headquartered in the U.S., committed to...  ...Qualifications: Associates or Bachelors degree in Logistics, Supply Chain, Business, or related field preferred. 2+ years of... 

Dawson

Front Desk Receptionist Job at Dawson

 ...Client Relations Coordinator, Receptionist Entry Level Position Opened 5/23/25 This is an excellent position for a bright, energetic...  ...will need strong organizational and communication skills and experience with both Word and Excel. The company is offering a comprehensive...