Desktop Support Engineer Job at BURGEON IT SERVICES, Plano, TX

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  • BURGEON IT SERVICES
  • Plano, TX

Job Description

Position: Associate TIM Engineer /Desktop Support Engineer

Location: Plano, Texas Onsite

Duration: Long Term Contract

Mode of interview: Face to face Interview

Job Description

  • Single point of contact for end user to receive support and maintenance for computers and network system
  • Ensure that Incidents and Service Requests have been dealt with to the Business user¿s satisfaction
  • Ensure that response time and resolution time objectives are met as defined in the SLA
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
  • Customize desktop hardware to meet user specifications and site standards.
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
  • Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.
  • Troubleshooting network connectivity in a LAN/WAN environment.
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
  • Work with WDS Management team to test and deploy desktop images.
  • Provide and support Data Centre Activities.
  • Support all Microsoft, third party and internally designed applications.
  • Provide detailed documentation and communicate precisely with other IT teams as required.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  • Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems.
  • Knowledge of all software applications used within the organization.
  • Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies.
  • In depth knowledge of Desktop and laptop hardware.
  • Intermediate knowledge of TCP/IP, DNS and Internetworking Technology.
  • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Knowledge of ITIL.
  • Knowledge of Server, Voice & Communications Infrastructure.
  • Knowledge of various Operating systems (e.g. Windows, Linux, Apple).
  • Knowledge of Audio and Video Conferencing technologies.
  • Good communication Skills (both verbal and written).

Thanks & Regards

Rakesh Vangala

Team Lead

Burgeon IT Services LLC.

Contact: 302-439-7230

Email Id: rakesh@burgeonits.com OR rakesh.v@burgeonits.net

Website: , LinkedIn: linkedin.com/in/rakesh-v-ba1422177

Job Tags

Contract work, Remote job,

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