Job Description
This is a remote position.
We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office.
We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state.
What You’ll Do:
● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in betweenWho You Are :
● Someone who truly gets excited about making customers happy through understanding and solving their problemsWhat You Bring :
● High school diploma or equivalent; some college coursework is a plusWhy Join Us?
At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization.Physical Requirements :
● Ability to remain in a stationary position for prolonged periods while working at a computerTechnical Requirements :
● High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.
Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.
Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met.
Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.
We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.
In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.
Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.
We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.
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