Job Description
Join the XOTIC PC Customer Service & Sales Team Turn Your Passion for Tech Into a Career You'll Love Are you the go-to friend when someone needs tech advice? Do you love gaming, solving problems, and helping people get the most out of their setups? At
XOTIC PC , we're looking for motivated, friendly, and tech-savvy individuals to join our
Customer Service & Sales Team at our
Lincoln, Nebraska headquarters.
About Us Since 1999, XOTIC PC has been a leader in custom gaming desktops, high-performance laptops, and professional workstations. We don't just build PCs - we build dream machines for gamers, content creators, and performance pros across the country. Behind every system is a team of passionate people who love technology, push boundaries, and treat customers like family.
What You'll Be Doing This isn't your typical call center gig - you'll be helping real customers, solving real problems, and making real impact.
- Guide customers through their buying journey - from first questions to final builds
- Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality
- Recommend the perfect systems for gamers, creators, and professionals
- Multitask across multiple active conversations while maintaining accuracy and focus
- Work efficiently through support tickets so customers get fast, clear, and helpful answers
- Use tools like ChatGPT and AI assistants to improve speed and solution quality
- Collaborate with a team that lives and breathes tech and customer excellence
Why You'll Love Working Here - 4-Day Work Weeks (Mon-Fri, outside of peak holiday season)
- Unlimited Vacation - trust-based time-off policy
- Regular Team Lunches, Events & Giveaways
- Employee Discounts on high-end gear and systems
- Casual Dress Code - jeans, hoodies, game tees welcome
- Career Growth opportunities in support, sales, marketing, or operations
- A work culture driven by passion, innovation, and performance
What We're Looking For - A strong passion for technology, gaming, or high-performance PCs
- Ability to multitask effectively across support channels without losing quality
- Excellent communication skills - written and verbal
- Focused work ethic - you follow through on issues and move on efficiently
- Ability to resolve tickets quickly and clearly while maintaining high customer satisfaction
- Confidence using AI tools like ChatGPT to support customers
- Typing speed of at least 40 WPM
- High school diploma or equivalent - must be 18+
- Local to Lincoln, NE - this is an on-site role
Bonus Points If You Have: - 2-4 years of customer service or phone-based sales experience
- Familiarity with CRMs or customer service platforms
- Experience helping others with gaming setups or computer builds
Want to Stand Out? Record a short (2-min max)
video intro and tell us:
- Who you are
- Why you're a great fit for this role
- What makes you passionate about gaming or tech
Send it to or share an
unlisted YouTube or Instagram link (don't forget the application too!).
Benefits & Perks - 401(k) with employer matching
- Health, dental, and vision coverage
- Aflac loss-of-pay insurance
- 4 Day work week Monday - Friday (Mon-Fri, outside of peak holiday season)
- Unlimited vacation
- Employee discounts
- A close-knit, forward-thinking work environment where your input matters
Apply Today - Build Something Awesome with Us At XOTIC PC, you're not just another employee - you're part of a team that's
shaping the future of performance computing . If you're ready to deliver great customer experiences, master multitasking, and use tech like ChatGPT to help people faster - this is your next move.
Apply now and let's power up together. XOTIC PC
Job Tags
Casual work, Local area, Monday to Friday,