Job Description

Job Description

Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, located on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling; come share it with us!

As a Local Market Supervisor, you’ll oversee the vibrant Local Market, ensuring that our coffee shop operates smoothly and efficiently. You will lead a dynamic team of Coffee Shop Attendants, inspiring them to deliver exceptional service while preparing barista-inspired drinks and delicious on-the-go breakfast and lunch items. Your leadership will play a crucial role in creating a welcoming atmosphere for our guests and maintaining high operational standards.

Key Responsibilities:

• Team Leadership: Supervise and mentor Coffee Shop Attendants, fostering a positive work environment and encouraging a strong team dynamic.
• Operational Oversight: Ensure the coffee shop operates efficiently, overseeing daily activities, including beverage preparation, food service, and guest interactions.
• Customer Experience: Lead by example in delivering exceptional guest service, ensuring every guest has a memorable experience.
• Quality Control: Monitor the quality of food and beverages served, maintaining our high standards for taste, presentation, and safety.
• Staff Training: Conduct training sessions for new and existing team members on coffee preparation, customer service techniques, and health and safety procedures.
• Inventory Management: Oversee inventory levels, placing orders as necessary, and ensuring the proper storage and rotation of supplies.
• Financial Accountability: Assist with cash handling, daily revenue reports, and maintaining financial accuracy in all transactions.
• Health & Safety Compliance: Ensure compliance with health and safety regulations in food handling and preparation, maintaining a safe environment for guests and staff.
• Reporting: Regularly report to the Local Market Manager on operational performance, team progress, and guest feedback to drive continuous improvement.

Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
• 401(k) with Company Match: Plan for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Opportunities for Growth: Ongoing training and development with room for career advancement.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.

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