Call Center Representative Remote Position Job at Hibachibot Korean Bbq, United States

NjFCMElGYVg5cHJUcGtiZGdpcWNtOEZpL3c9PQ==
  • Hibachibot Korean Bbq
  • United States

Job Description

Call Center Representative Remote Position

A growing medical device company is looking for a REMOTE Customer Care Representative I to add to their dynamic team. The Customer Care Representative I will come into the office 1 day/month for training, team meetings, etc. but the first 4 weeks of training are on-site every day. The company has a lot to be excited about right now and the Customer Care Representative would make a tremendous impact to the company vision and their customers!

The hours for this position are 12PM-8PM (40 hour work week). There will also be rotating weekend schedules amongst the teams. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.

Benefits


  • 401K
  • 401K match
  • Medical
  • Dental
  • Vision
  • Top compensation!
  • Bonuses!
  • Work life balance
  • Amazing culture!!


Duties and Responsibilities
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Communicating with customers through various channels and responding promptly to customer inquiries.
  • Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
  • Troubleshooting products following the complaint handling process.
  • Communicate with and inform supervisor of any problems or issues that arise.
  • Ensuring performance goals are met.
  • Knowledgeable on systems, products, services, and best practice.
  • Coordinating with other departments to resolve issues.
  • Other duties as assigned.


Role Requirements
  • Full time 12 pm to 8 pm with rotating weekends
  • High School Diploma or GED
  • Minimum of 1 year experience in Customer Service environment with measured metrics
  • Proven experience being able to perform computer skills and strong at multitasking
  • Prior experience providing customer support in a call center environment
  • Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
  • Microsoft and NetSuite or Oracle experience preferred


Competencies
  • Confidently owns responsibilities, accepts constructive feedback, and provides the same.
  • Comfortable with learning and ongoing development.
  • Organized.
  • Team player, who considers team success a priority over personal.
  • Critical thinking.
  • Ability to remain calm, courteous, and professional when dealing with an irate customer.
  • Ability to handle customer interaction through various channels of communication.
  • Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques.


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

#J-18808-Ljbffr

Job Tags

Full time, Work at office, Remote work,

Similar Jobs

RosadoToledo&

Art Director Job at RosadoToledo&

 ...tradition and become a local and regional phenomenon. We need the bold and the daring to help us achieve our dream. Overview Art Directors are responsible for what advertisements look like. They are involved in creating designs that has an instant, positive impact on... 

OpenEye, Cadence Molecular Sciences

Principal UI/UX Designer (Boston) Job at OpenEye, Cadence Molecular Sciences

 ...firstinclass cloudnative platform for molecular design, cheminformatics and data management (...  ...We are looking for an outstanding UX/UI designer to lead the design of the Orion...  ...on factors such as qualifications, skill level, competencies and work location. Our benefits... 

Amazon

Fulfillment Area Manager Intern 2026 - WI, MI, OH Job at Amazon

 ...responsibilities Learn to coach, manage and develop a team of 50-100 Amazon Associates Drive standard work and continuous improvement...  ...follow a fixed 4-day work week with 3 days off. Oversee truck deliveries, handle and sort packages using pallet jacks, operate... 

ScionHealth

Registered Nurse - Part Time Days Job at ScionHealth

 ...planning and delivery of direct and indirect patient care through the nursing process of Assessment, Planning, Intervention, and Evaluation....  ...department and with other departments Approximate percent of time required to travel: 0% Must read, write and speak fluent... 

UA/ATP

Head VHS Football Coach 2026-27 School Year'); ' (Juneau) Job at UA/ATP

 ...Valdez City Schools Coaching Position (Valdez High School) Position: Head Coach Season: July 2026 October 2026 (20262027 School Year) Location: Valdez High School, Valdez, Alaska Position Details Position Type: Athletics/Activities/ Coaching Date Posted...