Job Description

Call Center Representative Remote Position

A growing medical device company is looking for a REMOTE Customer Care Representative I to add to their dynamic team. The Customer Care Representative I will come into the office 1 day/month for training, team meetings, etc. but the first 4 weeks of training are on-site every day. The company has a lot to be excited about right now and the Customer Care Representative would make a tremendous impact to the company vision and their customers!

The hours for this position are 12PM-8PM (40 hour work week). There will also be rotating weekend schedules amongst the teams. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.

Benefits

• 401K
• 401K match
• Medical
• Dental
• Vision
• Top compensation!
• Bonuses!
• Work life balance
• Amazing culture!!

Duties and Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Communicating with customers through various channels and responding promptly to customer inquiries.
• Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
• Troubleshooting products following the complaint handling process.
• Communicate with and inform supervisor of any problems or issues that arise.
• Ensuring performance goals are met.
• Knowledgeable on systems, products, services, and best practice.
• Coordinating with other departments to resolve issues.
  
• Other duties as assigned.

Role Requirements

• Full time 12 pm to 8 pm with rotating weekends
• High School Diploma or GED
• Minimum of 1 year experience in Customer Service environment with measured metrics
• Proven experience being able to perform computer skills and strong at multitasking
• Prior experience providing customer support in a call center environment
• Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
• Microsoft and NetSuite or Oracle experience preferred

Competencies

• Confidently owns responsibilities, accepts constructive feedback, and provides the same.
• Comfortable with learning and ongoing development.
• Organized.
• Team player, who considers team success a priority over personal.
• Critical thinking.
• Ability to remain calm, courteous, and professional when dealing with an irate customer.
• Ability to handle customer interaction through various channels of communication.
• Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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