Job Description

Call Center Representative Percepta House

Location: Cincinnati, OH

Base pay range: $41,500.00/yr $51,000.00/yr

Welcome to Percepta House, where innovation meets impact in the dynamic world of marketing. As a leading marketing firm, we pride ourselves on delivering strategic solutions that transcend boundaries and elevate brands to new heights.

Position Overview

We are seeking a dependable and professional Call Center Representative to join our team in Cincinnati, OH. This role is responsible for handling inbound and outbound customer communications, assisting with inquiries, providing accurate information about our services, and ensuring a positive and efficient customer experience.

Responsibilities

• Answer inbound calls and make outbound calls in a professional and courteous manner.
• Provide accurate information and assistance to customers regarding services and general inquiries.
• Handle customer requests, forms, and documentation efficiently and accurately.
• Schedule appointments, follow-ups, and service requests as needed.
• Maintain up-to-date customer records and ensure proper data entry into company systems.
• Identify and resolve basic customer concerns or escalates issues to management when necessary.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Ability to multitask and work efficiently in a fast-paced call center environment.
• Basic computer skills, including data entry, email, and scheduling systems.
• Reliable, punctual, and able to work independently or as part of a team.

Benefits

• Weekly pay.
• Opportunities for growth and advancement within the company.
• Paid training.
• Supportive and team-oriented work environment.
• Consistent scheduling with a stable workload.
• Employee assistance and support from management.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function/Industries

Other Consumer Services

Job Tags

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