Job Description

Job Description

Job Description

Full-Time Call Center Agect
Location: Edinburg, TX

Map Communications is immediately accepting applications in our call center for Full-Time Call Center Agents . We are looking for motivated and performance-driven people. More importantly, we are looking for the right people to fill these unique and important positions.

In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and most importantly, empathy!

This is an in-office position.

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply. No experience is necessary! We provide training.

Duties:

• Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant demeanor.
• Accurately gather and relay essential information , ensuring all message details are correct
• Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.

Qualifications:

• A welcoming voice and an upbeat, professional tone.
• Proficiency in a Windows-based computer environment.
• Ability to type 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day
• The ability to speak, read, and write fluently in both Spanish/English

Compensation and Benefits:

• Compensation: 18.50/hr with Perfect Attendance
  • Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without Perfect Attendance is $16/hr.
• Full-time employees are eligible for a robust benefits package including:
  • Employee Stock Ownership
  • Comprehensive Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance Policy
  • Legal Assistance

Shifts:

• Full-Time - 40 hours per week, 10-hour shifts
• Must be available to work a weekend day (Sat or Sun each week)

Map Communications an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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