Job Description

Job Description

Job Description

Description:

Summary:

This position is responsible for taking orders from customers, preparing specialized coffee drinks, serving doughnuts and handling customer payment, while contributing success of the café environment, by performing the following duties:

Essential Duties and Responsibilities:

• Uses a “Guest First” decision making process in prioritizing duties.
• Demonstrates a high level of customer service.
• Has a positive attitude and creates a rapport with customers.
• Maintains regular and punctual attendance.
• Exhibits a high level of product knowledge, including ingredient and allergen information, answers customers’ questions.
• Takes orders from customers and handles customer payment transactions.
• Prepares coffee-related drinks, including espresso, in alignment with Top Pot’s recipe and quality standards.
• Displays and serves doughnuts, pastries, sandwiches and bottled beverages etc.
• Observes and restocks inventory levels; communicates product supply needs to supervisor.
• Cleans espresso machine and maintains clean and sanitary work and service areas.
• Cleans and ensures cleanliness of bathrooms and dining area – busses table, empties trash, washes dishes, scrub and wipe bathrooms, sweeps and mops floors.
• Counts money, makes change, balances cash drawers and is responsible for accurate cash handling.
• Practices food safety policies and procedures at all times.
• Adheres to Top Pot policies, procedures and training guidelines.
• Position may or may not hold a key to the café.
• Additional duties may be assigned.

Qualifications:

• Demonstrates a customer focused, customer first, attitude.
• Knowledge of or ability to learn P.O.S. system for cashiering duties.
• Basic computer proficiency.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• A food handler’s permit is required.
• Demonstrated ability to use sound judgment.
• Detail oriented
• Clear communication skills
• Maintain a calm demeanor during periods of high volume.

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