Armenian Speaking Call Center / Scheduling Representative Job at Empower Dental Group, Burbank, CA

NTFOMUlGR2U5WnZVb1VUUmdpV1ptOEpnK3c9PQ==
  • Empower Dental Group
  • Burbank, CA

Job Description

Job Description

Job Description

Benefits:

  • vacation
  • sick time
  • 401(k)
  • Bonus based on performance
We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven Content Creator to help us share our story, strengthen our brand, and engage our growing network of patients and team members.

Job Type: Full-Time
Schedule: Wednesday Friday , 9:00 AM 6:00 PM

Initial training in Burbank / Glendale, then Remote

Required Qualifications

  • Fluent in Armenian required
  • 1 year dental or medical call center experience required
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Strong customer service and organizational abilities
  • Experience with dental software (Open Dental preferred)
  • Punctual, dependable, and committed to fixed schedule
Job Responsibilities

Patient Communication & Scheduling

  • Answer and manage high-volume inbound calls with professionalism and courtesy
  • Schedule, confirm, and adjust patient appointments using dental software
  • Provide accurate information on services, insurance, and office policies
  • Handle appointment changes, cancellations, and inquiries promptly
  • Make outbound calls for reminders, follow-ups, and schedule fills
Coordination & Documentation

  • Maintain accurate and detailed patient notes in scheduling system
  • Coordinate with clinical and front office staff to optimize provider schedules
  • Ensure all calls, inquiries, and appointments are documented properly
Compliance & Confidentiality

  • Adhere to HIPAA standards and maintain strict patient confidentiality
  • Follow internal office protocols and communication guidelines
  • Support a respectful, patient-centered communication environment
*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*

Job Benefits

  • Paid and Unpaid Vacation
  • Sick Leave: 40 hours paid sick days annually.
  • Company Paid Holidays: 5 major holidays per year
  • Performance Based Incentives may be available
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law


Flexible work from home options available.

Job Tags

Full time, Work at office, Remote work, Flexible hours,

Similar Jobs

Belcan

FAA - Quality Inspector 2 Job at Belcan

Job Title: FAA - Quality Inspector 2Pay Rate: $25 - $27/hrLocation: Milwaukie, ORArea Code: 503, 971ZIP Code: 97222Start Date: Right AwayShift: 6am - 4:30pm, 4/10 Work Schedule (Mon - Thurs)Keywords: #MilwaukieJobs #InspectorJobsBenefits: * Medical /... 

Geriatric Healthcare

Home Health Care Job at Geriatric Healthcare

 ...Job overview: We are looking for a reliable Home Health Aide. You will deliver high-quality personal care services, especially care for elderly patients. Provide personal care service according to directions on the established care plan or assignment sheet, and ensure... 

Ohio Chemistry Technology Council

Director of Government & External Affairs Job at Ohio Chemistry Technology Council

 ...Overview We are seeking a hardworking, detail-oriented professional to join our team in a lobbying and public relations role. The Director of Government & External Affairs is responsible for assisting the President in achieving the advocacy and communications... 

PetSitter.com

Pet Sitter Wanted - Looking For A Reliable Pet Sitter In Billings Mt Job at PetSitter.com

Are you a dedicated pet lover looking to make some extra cash? I'm Eric, a proud pet owner in Billings, Montana, seeking a reliable and caring pet sitter for my beloved dogs. If you have a passion for animals and experience in pet sitting, I'm willing to pay $75.00 daily... 

Wyetech LLC

Exploitation Analyst 4 Job at Wyetech LLC

 ...at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience...