AM Restaurant Server Job at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI, Kansas City, MO

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  • Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI
  • Kansas City, MO

Job Description

Job Description

Job Description

Overview:
The Restaurant Server will interact with guests and ensure they have a great dining experience with Holiday Inn KCI in our casual dining establishment, Burger Theory!

Primary Duties and Responsibilities:
  • Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; take initiative in resolving guest challenges, and involve a supervisor when needed.
  • Understand and respond to customers needs and ensure a high level of guest satisfaction.
  • Handle table bookings, direct customers to their tables, present menus, suggest dishes, assist in drink selection, inform customers about food preparation details, and communicate specific customer needs to the cooks.
  • Maintain proper dining experience by delivering items, fulfilling customer requests, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
  • Stay updated on current menu choices and specialties, as well as menu deviations and kitchen shortages to keep guests informed when ordering.
  • Obtain revenues, issue receipts to customers, accept payments, and return change as needed; accurately process all cash and credit card transactions using established procedures.
  • Perform all pre-shift and/or post-shift cleaning/preparation tasks, such as cleaning tables, laying out napkins and utensils, refilling condiments, sweeping floors, etc.
  • Assist with the completion of basic cleaning tasks as needed.
  • Assist with special events as needed.
  • Adhere to grooming and appearance standards as well as IHG Service Standards.
  • Communicate other products and services available at the hotel upon guest inquiry.
  • Other duties as assigned.
Qualifications and Requirements:
  • Previous serving experience is preferred.
  • Cash handling experience is preferred.
  • Excellent verbal communication skills are required.
  • Must speak English fluently and be able to write in Basic English.
  • Food Handlers Card is a bonus.
  • ServerSafe Card is a bonus.
  • Must have a high level of stamina to work on feet for extended periods.
  • Must be able to frequently lift/carry objects up to 25 lbs., and occasionally lift/carry objects up to 50 lbs.
Schedule (may vary):
  • AM Shift
  • Holidays as needed
  • Overtime as needed
  • Weekend availability

Job Tags

Casual work, All shifts, Shift work, Weekend work,

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